You may follow the steps below to place an order: ● Select your desired item along with the required services. ● Add the item to Cart. ● Click on the View Cart button. ● On the Cart page, click Proceed to Checkout. ● Enter or select your Billing & Shipping address. ● Select a payment mode and click Place Order to complete payment. Once the order is successfully placed, an Order ID will be generated and you will receive an Order Confirmation Email from us.

● Click on Log In at the top right corner of avtarasarees.com ● Enter your registered email ID & password ● Or log in using your mobile number via OTP

Unfortunately, orders cannot be combined or modified once placed. To receive multiple items together, please place a new order.

We recommend ordering via the website for a seamless experience. However, you may also place orders via WhatsApp: 📱 +91 7977956743

Order confirmation emails are sent automatically after payment. If you haven’t received it: ● Check your spam/junk folder ● Log in to My Account → My Orders For assistance, email us at avtarasarees@gmail.com

● Log in to your account ● Go to My Orders ● View order details and status

Yes. Browsing is allowed without an account, but placing an order requires registration. Benefits of creating an account: ● Track orders ● Request exchange/store credit ● Save address details ● Faster checkout

Click Forgot Password on the Login page and follow the instructions.

Yes. Due to the value of our products, signature confirmation is required upon delivery.

No. Once dispatched, shipping addresses cannot be changed.

● Log in to avtarasarees.com ● Go to My Account → My Returns ● Click Request New Exchange ● Select the order & product ● Choose reason & submit For tracking details and communication, please email avtarasarees@gmail.com

● No reverse pickup available ● Return shipping borne by customer ● Exchange shipping borne by us ● Exchange allowed only once per order ● No refunds (store credit only, where applicable)

No. Returns from outside India are not accepted.

Yes, we ship worldwide, subject to logistics and customs regulations.

● Dispatch time varies by product ● Stitching adds 3–5 working days ● Delivery after dispatch: 5–7 working days (India)

You’ll receive: ● An automated email ● Or an SMS with tracking details

Delays may occur due to courier or clearance issues. We actively follow up to ensure the earliest delivery.

● Unstitched: Fabric only, requires tailoring ● Semi-Stitched: Pre-constructed design, final fitting required ● Ready-to-Wear: Standard stitched based on size chart (no customization)

● Shipping Policy: Available on website ● Exchange Policy: Available on website ● Stitching Policy: Available on website ● Privacy Policy: Available on website ● Terms & Conditions: Available on website

Add/edit a shipping address ● Or uncheck Save payment details at checkout

For security reasons, new addresses require re-verification.

Yes. Store credit + card payment is supported.

Possible reasons: ● Incorrect card details ● Bank decline ● Credit limit exceeded ● International transactions disabled ● Billing & shipping mismatch Please contact your bank for assistance.

While placing your order: ● Select Ready-to-Wear (standard sizing) ● Or Custom Stitching (measurement-based)

All customs duties, VAT, and clearance charges must be borne by the customer.

● Up to 15 working days ● Add 5–7 working days for stitching Customs delays, weather, or strikes may impact timelines.